STORE POLICY
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Welcome to Made With Love.
The below policies form part of our stores Terms and Conditions. It is very important that you read through this information about our stores procedures and how we operate. You can also find our policy regarding Shipping and Returns by clicking here. By ordering from our store you are agreeing to our terms and Conditions. Here at Made With Love. we value our level of service to our customers. Our guidelines are clear so that you can place your order with confidence knowing it will arrive on time.
We are a specialised business and we operate during the following business hours;
Monday - Friday 10am –4:00pm
Weekends 10am - 2pm
Public Holidays - CLOSED
CONTACTING US
Being an online store we communicate by email only, You can send your enquiries to hello@made-with-love.com.au. . Please remain to provide your best contact phone number when you order incase we do need to contact you, however our main form of contact to our customers will be via email only. As Made With Love is operated by one person, please remember that I am not always at my computer readily available to respond to emails instantly. During our business hours, I am also in our workshop creating orders, out and about either dropping orders off at the post office for shipping or out purchasing stock supplies. However I try my best to be as responsive as possible and I will aim to get back to you within 24 hours.
A little about me, my name is Elinka and I own and solely operate Made With Love. To give you a little insight into my life, I am a wife to my husband Elie, a mum of three to very beautiful and cheeky little toddlers Maroun, Elliana & Charbel. In addition to running my business my daily responsibilities as a mum include taking care of my children. For these reasons my business hours are strictly structured around my family commitments.
URGENT ORDER REQUIREMENTS
Our minimum notice for creation of products is two full weeks (14 calendar days)- three full weeks (21 calendar days). Please note our minimum notice timeframe excludes pick up and shipping timeframe.
If you would like to place an order and would like to collect it or have it shipped in less than 14 calendar days, this is classified as an urgent order and a fee is applicable. Please select ‘urgent order’ when adding items to your shopping cart. You do not need to request urgent order for memorial candles as we understand that you are not able to provide our minimum notice for these orders. They will be processed urgently within 2-3 working days. However you will need to select express shipping in order to receive the candles on time.
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PLACING YOUR ORDER
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When placing your order, it is important that you read our store policy entirety. By purchasing from our store you are agreeing to our stores terms and conditions, and it is assumed you have read our store policy entirety.
When placing your order please ensure you provide all the required information to avoid delay with your print work draft. Each Item has fields to complete, please complete all fields with the correct information so that we can continue to personalise your purchases. You will also be able to add extra notes upon checkout or email us with further information after placing your order at hello@made-with-love.com.au , please include your order number as the subject line.
DRAFT - PRINT WORK
All orders that are ‘design your own’ and personalised bomboniere products receive a draft of the print work for your product. We will email this to you. Please ensure you check your junk/spam folders for this. Once you are happy that everything as per your draft is correct, you will be required to provide your approval to proceed with creating your order. If we do not hear from you within 48 hours of Made With Love emailing you the draft, your draft is deemed ‘approved’ and we will go ahead and create your order.
Drafts are not provided on any other product. Please ensure that you review your information provided carefully. We create drafts in high volume and human error can occur. Please ensure you check all spelling and dates to ensure they are correct. Once you have approved your print work draft, no changes can be made. No replacement or refund on your product will be offered if your print work draft was approved by you, or deemed approved and upon receipt of your order there is no error.
Any order that does not need to be personalised which is received before 2pm on a standard business day will be dispatched the next standard business day. Once we dispatch your order you will receive a confirmation email with tracking details for your delivery.
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COLLECTION POLICY
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Made With Love is a family operated home based business, therefore we have a policy regarding pick up. We will make contact via email to book in a day for collection once your order has been completed and is ready to be picked up. We do not accept under any circumstances unplanned collections.
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​CANCELLATIONS
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You must email us with your cancellation request within 2 working days from when you have placed your order. We will provide a full refund if you cancel your order prior to us commencing work. As a large amount of our items are personalised and we begin working on orders as they come through, We will not be able to cancel orders where we have commenced work. For those who have ordered personalised items and we have sent you a print work draft, you will forfeit 50% of the total cost of your order (excluding shipping fee). If your order has been completed in full, you will forfeit 100% of the total cost of your order.