SHIPPING & RETURNS
SHIPPING POLICY
At Made With Love, we ship all across Australia. We offer both regular and express posting services, Our goods are shipped via Australia Post. Please ensure that when you select your method of shipping that you do so appropriately. Shipping to other States/Territories can be anywhere from 2-4 business days, depending on your location for regular post. For regional areas, regular post can take 3 – 4 business days and in some parts of Australia 5-6 business days. The express delivery option is 1-2 business days as suggested by Australia Post.
We will send you an email notification with your tracking details once your order has been dispatched. Our aim is to complete your order within 14-21 days for personalised items. In the event that we require more time to create your larger bulk orders and as a result we need to push back the shipping date, we will upgrade your orders to express post to ensure arrival of shipment is before your event.
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Please note that as much as we endeavour to get your order to you on time we have no control over any delay our carrier may cause. We will still make this a priority to chase any deliveries that have not reached their destination on time.
We also offer pick up option that is available from Marsden Park, 2765 (NSW)
RETURN & EXCHANGE POLICY (FOR PERSONALISED PRODUCTS)
Because our products are personalised, we do accept refunds, returns or exchanges for change of mind purchases.
All our products are sent via Australia Post. Australia Post is a third party and Made With Love is not responsible for any delays in postal services. If your shipping is delayed, We do not provide refund for items that arrive late as a result of the external shipping providers. If your parcel is lost we will contact Australia Post to raise and investigation. If Australia Post confirm your parcel has in fact been lost, we will provide our customers a full refund or offer a replacement.
In the rare event that your item arrives damaged due to transit, please contact us within 24 hours of receiving your parcel and attach photos to your email to show us the damage and for us to review this. Once it is confirmed this damage is due to shipping/transit, we will offer a replacement or refund to our customers. A refund will only be processed once the damaged goods are returned to us within 7 working days from the confirmation loss or damage. You will be required to communicate in an email if you wish to receive a replacement order so that we can recreate your items and send them back out to you before your event.
Returns, refunds or exchanges are not accepted outside of 7 calendar days.
RETURN & EXCHANGE POLICY (FOR CLOTHING, SHOES AND ACCESSORIES)
Made With Love by Elinka is not responsible for items once they have left our premises. However, should an item be damaged or faulty, please contact us as soon as possible (preferably within 24 hours of receiving your order) and we will assess each instance based on individual circumstances and do our best to assist you.
We do not refund, but will allow exchanges within 7 days (from when buyer receives items) only if items are in original condition or packaging, receipt is provided, clothing has not been worn or washed and original tags are still attached.
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In the instance of customers returning items to us for exchange, postage costs (both ways) will be incurred by the customer, unless otherwise discussed depending on individual circumstances. Customers may also choose to enclose their own self-addressed pre-paid envelope/satchel with the item being returned for the replacement item to be sent back in. Please contact Made With Love by Elinka first prior to you returning any items.
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All exchanges are ultimately at the discretion of Made With Love by Elinka, so please contact us and we will do our utmost to help you resolve the issue.
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If any clothing or item has been damaged, stained or worn, unfortunately we will not be able to allow an exchange on these items.
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No refund or exchange is allowed on sale items, personalised items/artworks or made-to-order items.
OUT OF STOCK ITEMS
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Occasionally, some items may be out of stock. In this instance, Made With Love by Elinka will contact you to discuss an alternate option. You may choose to select an alternative product, cancel your order completely or (depending on time frames) wait until selected item is back in stock.
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