Our minimum notice for creation of products is two full weeks (14 calendar days)- three full weeks (21 calendar days). Please note our minimum notice timeframe excludes pick up and shipping timeframe. 

If you would like to place an order and would like to collect it or have it shipped in less than 14 calendar days, this is classified as an urgent order and a fee is applicable. Please select ‘urgent order’ when adding items to your shopping cart. You do not need to request urgent order for memorial candles as we understand that you are not able to provide our minimum notice for these orders. They will be processed urgently within 2-3 working days. However you will need to select express shipping in order to receive the candles on time.

 

PLACING YOUR ORDER

 

When placing your order, it is important that you read our store policy entirety. By purchasing from our store you are agreeing to our stores terms and conditions, and it is assumed you have read our store policy entirety.

 

When placing your order please ensure you provide all the required information to avoid delay with your print work draft. Each Item has fields to complete, please complete all fields with the correct information so that we can continue to personalise your purchases. You will also be able to add extra notes upon checkout or email us with further information after placing your order at hello@made-with-love.com.au , please include your order number as the subject line. 

 

 

COLLECTION POLICY

 

Made With Love is a family operated home based business, therefore we have a policy regarding pick up. We will make contact via email to book in a day for collection once your order has been completed and is ready to be picked up. We do not accept under any circumstances unplanned collections.  

 

CANCELLATIONS

 

You must email us with your cancellation request within 2 working days from when you have placed your order. We will provide a full refund if you cancel your order prior to us commencing work. As a large amount of our items are personalised and we begin working on orders as they come through, We will not be able to cancel orders where we have commenced work. For those who have ordered personalised items and we have sent you a print work draft, you will forfeit 50% of the total cost of your order (excluding shipping fee). If your order has been completed in full, you will forfeit 100% of the total cost of your order.

By placing your order you are accepting our terms and conditions.