Made With Love by Elinka is not responsible for items once they have left our premises. However, should an item be damaged or faulty, please contact us as soon as possible (preferably within 24 hours of receiving your order) and we will assess each instance based on individual circumstances and do our best to assist you.

We do not refund, but will allow exchanges within 7 days (from when buyer receives items) only if items are in original condition or packaging, receipt is provided, clothing has not been worn or washed and original tags are still attached.

 

In the instance of customers returning items to us for exchange, postage costs (both ways) will be incurred by the customer, unless otherwise discussed depending on individual circumstances. Customers may also choose to enclose their own self-addressed pre-paid envelope/satchel with the item being returned for the replacement item to be sent back in. Please contact Made With Love by Elinka first prior to you returning any items.

 

All exchanges are ultimately at the discretion ofMade With Love by Elinka, so please contact us and we will do our utmost to help you resolve the issue.

 

If any clothing or item has been damaged, stained or worn, unfortunately we will not be able to allow an exchange on these items.

 

No refund or exchange is allowed on sale items, personalised items/artworks or made-to-order items.

 

OUT OF STOCK ITEMS

 

Occasionally, some items may be out of stock. In this instance, Made With Love by Elinka  will contact you to discuss an alternate option. You may choose to select an alternative product, cancel your order completely or (depending on time frames) wait until selected item is back in stock.